| LEC # | TOPICS | CASES | READINGS |
|---|---|---|---|
| 1 | The Strategic Importance of HR |
O'Reilly III, Charles A. "Southwest Airlines: Using Human Resources for Competitive Advantage (A)." Stanford Case No. HR-1A. Stanford, CA: Stanford Graduate School of Business, 1995. |
Pfeffer, Jeffrey. The Human Equation: Building Profits by Putting People First. Boston, MA: Harvard Business School Press, 1998, chapters 1 and 2. |
| 2 | Strategic Execution and Economic Value: Internal and External Alignment |
Heckscher, Charles C. and Philip Holland. "Portman Hotel Co." Harvard Case No. 9-489-104. Boston, MA: Harvard Business School, 1989. |
|
| 3 | Work Systems |
O'Reilly III, Charles A. "New United Motors Manufacturing, Inc (NUMMI)." Stanford, CA: Stanford Case No. HR-11. Stanford Graduate School of Business, 1998. |
Optional Reading: Rubinstein, Saul R., and Thomas A. Kochan. Learning from Saturn: Possibilities for Corporate Governance and Employee Relations. Ithaca, NY: Cornell University/ILR Press, 2001. |
| 4 | The Role of the HR Function | Ulrich, Dave. Human Resource Champions: The Next Agenda for Adding Value and Delivering Results. Boston, MA: Harvard Business School Press, 1998, pp. 23-31 and 231-254. | |
| 5 | Self-Managed Teams |
Hill, Linda A. "Slade Plating Department." Harvard Business Case No. 9-496-018. Boston, MA: Harvard Business School, 1995. |
Wageman, Ruth. "Critical Success Factors for Creating Superb Self-Managing Teams." Organizational Dynamics. Summer 1997, pp. 49-61. |
| 6 | Participation and Involvement | Film: Breakdown at Eastern Airlines | Pfeffer, Jeffrey. "Can You Manage With Unions." Chap. 8 in The Human Equation: Building Profits by Putting People First. 2000, pp. 225-251. |
| 7 | Training and Development |
Heskett, James L. "ServiceMaster Industries, Inc." Harvard Business Case No. 9-388-064. Boston, MA: Harvard Business School, 1988. |
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| 8 | Culture |
Burton, M. Diane, Thomas J. DeLong and Katherine Lawrence. "Morgan Stanley: Becoming a 'One-Firm Firm'." Harvard Business Case No. 9-400-043. Boston, MA: Harvard Business School, 2000. |
Kaplan, R. S., and D. P. Norton. "Linking the Balanced Scorecard to Strategy." California Management Review 39, no.1, Fall 1996. |
| 9 | Performance Appraisal |
Burton, M. Diane. "The Firmwide 360-degree Performance Evaluation Process at Morgan Stanley." Harvard Business Case No. 9-498-053. Boston, MA:Harvard Business School, 1998. Burton, M. Diane. "Rob Parson at Morgan Stanley." Harvard Business Case No. 9-498-054. Boston, MA: Harvard Business School, 1998. |
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| 10 | Diversity | The Case of the Part-time Partner. | Thomas, David A., and Robin J. Ely. "Making Differences Matter: A New Paradigm for Managing Diversity." Boston, MA: Harvard Business Review, September-October 1996, pp. 80-90. |
| 11 | Information Sharing |
Hanson, Kirk O. and David Bollier. "Jack Stack" (A) and (B). Harvard Business Case No. 9-993-009 and 9-993-010. Boston, MA: Harvard Business School, 1993. |
Case, John. "Opening the Books." Boston, MA: Harvard Business Review, March-April 1997, pp. 118-127. Reprint No. 97201. |
| 12 | Benefits | The SAS Institute: A Different Approach to Incentives and People Management Practices in the Software Industry, Stanford Case #HR-6. | Pfeffer, Jeffrey. "Six Dangerous Myths About Pay." Boston, MA: Harvard Business Review, May-June 1998, pp. 109-119. |
| 13 | Compensation Systems |
Baker, George P. and Karin B. Monsler. "Visionary Design Systems: Are Incentives Enough?" Harvard Business Case No. 9-495-011. Boston, MA: Harvard Business School, 1995. |
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| 14 | Pay for Performance |
Hall, Brian, Carleen Madigan and Edward Lazear. "Performance Pay at Safelite Auto Glass (A)." Harvard Business Case No. 9-800-291. Boston, MA: Harvard Business School, 2001. |
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| 15 | Non-Profit Management | The John Snow Institute. | |
| 16 | Managing Service Workers |
DeLong, Thomas J. and Vineeta Vijayaraghavan. "Harrah's Entertainment, Inc.: Rewarding Our People." Harvard Business Case No. 9-403-008. Boston, MA: Harvard Business School, 2003. |
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| 17 | Alignment and Motivation | Nordstrom Department Store. Center for Human Resources, Wharton School of the University of Pennsylvania. |
Simons, Robert. "Control in an Age of Empowerment." Boston, MA: Harvard Business Review, March 1995. Reprint No. 95211. |
| 18 | Review & Wrap-up |